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Cloud computing represents a disruptive innovation in the way of provisioning and managing IT and network resources. One of the main challenge of this paradigm is the monitoring of the actual services performance offered by different Cloud service providers. For this reason, service level management plays a central role to ensure the quality of services in Public Cloud and requires a structured approach...
Service Level Management (SLM) plays a central role to ensure the quality of service (QoS) in Public Cloud environments and requires a structured E2E approach to support the migration of critical services and sensitive data. In fact, the shift of responsibility to the Cloud Service Providers (CSPs) enables the customers (CSCs) to be more focused on the business, but, at the same time, they lose direct...
The key issue in cloud computing in enterprises is the management of the Quality of Service (QoS), by an appropriate SLM (Service Level Management). Cloud Service Provider are offering SLMs to their users. We think that a third party SLM can be a better way to assure a robust and equal SLM. This paper presents the elements of third party SLM, namely Cloud Service Registration Agent, Negotiation Agent,...
The paper presents a framework for quality management of Cloud Services, that aims to meet requirements of both providers and enterprises. In providers, a capacity planning phase forecasts the load in order to identify resources, while a quality aware cloud balances in real time SLM and efficiency. In enterprises, a dynamic SLA negotiation system chooses the most convenient provider for commodity...
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