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Cloud computing represents a disruptive innovation in the way of provisioning and managing IT and network resources. One of the main challenge of this paradigm is the monitoring of the actual services performance offered by different Cloud service providers. For this reason, service level management plays a central role to ensure the quality of services in Public Cloud and requires a structured approach...
Current frameworks to track the Quality of Services (QoS) are strictly related to the traditional IT approach and they are not suitable to ensure a proper control on Cloud Computing environments. This paper firstly discusses the differences of a cloud SLM versus traditional SLMs and summarizes emerging challenges in service discovery, selection and management process of SLM in cloud. Secondly it overviews...
The key issue in cloud computing in enterprises is the management of the Quality of Service (QoS), by an appropriate SLM (Service Level Management). Cloud Service Provider are offering SLMs to their users. We think that a third party SLM can be a better way to assure a robust and equal SLM. This paper presents the elements of third party SLM, namely Cloud Service Registration Agent, Negotiation Agent,...
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