The Infona portal uses cookies, i.e. strings of text saved by a browser on the user's device. The portal can access those files and use them to remember the user's data, such as their chosen settings (screen view, interface language, etc.), or their login data. By using the Infona portal the user accepts automatic saving and using this information for portal operation purposes. More information on the subject can be found in the Privacy Policy and Terms of Service. By closing this window the user confirms that they have read the information on cookie usage, and they accept the privacy policy and the way cookies are used by the portal. You can change the cookie settings in your browser.
Innovation network is a prime source of innovation performance and a hot topic in research. However, nearly all empirical study stands on the impact of individual network attribute on innovative performance. We propose a different, holistic framework, which posits that innovation performance doesn't depend on individual network attribute, but on specific configurations of such attributes. This study...
The significance of expectation disconfirmation has been widely recognized in the field of service recovery by both managers and researchers. However, there are limited studies of the driving mechanisms of expectation disconfirmation in e-service recovery. This paper empirically explores the moderating roles of some situational factors such as perceived risk, shopping experience and education on the...
Many studies have found that customer innovation exsits not only in consumer market but also in business market. However, most of extant research focuses on tangible products than intangible services, and little is know about customer innovations in the field of business services. The paper explores the relative importance of customer innovations in different stages in driving various dimentions of...
Based on investigating QZONE users who once had experience of innovation, the paper explains external influencing factors of user innovation performance and existing moderating effects on the relationship between these factors and user innovation performance. Then managerial implications, limitations and future research directions are discussed.
Based on investigating QZONE users who had experience of innovation, the paper examines the key drivers of user innovation performance in perspective of users and explores the moderating effect of users' knowledge and experience on the relationship between key drivers and user innovation performance.
This paper identifies the key dimension of customer asset management capabilities by reviewing most extant literatures intensively and extensively. Then attention is paid to the development of measurement model of customer asset management capabilities by collecting data from enterprises in China and finally their impacts on business performance are examined for construct validation by taking a disaggregated...
Nowadays, conflicting research findings have been concluded on the relationship between product innovation and business performance. To deep the understanding of the relationship between the two variables and resolve such inconsistent findings mentioned above, this paper uses meta-analysis which has received more and more attention in the field of management research to further analyze related studies...
Set the date range to filter the displayed results. You can set a starting date, ending date or both. You can enter the dates manually or choose them from the calendar.