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The relationship between customer satisfaction and corporation performance is one of the most important research focuses of management scholars. Many researches have explored their positive correlation, but there is no research on the internal mechanism of this influence process yet. In this article, we develop a theoretical framework that specifies how customer satisfaction affects corporation performance...
Reclaim of electricity fee, which is ordinarily called as receivables in distribution management system, is very important for public utility, especially in the circumstance of electricity market, and to predict which credit types the clients would be is one of the most important work. Based on the data of MIS and objection of credit management, a practical credit index is designed. With the ANFIS...
Fuzzy-grey comprehensive evaluation method is a way of judging things and phenomena with fuzzy factors when information is not fully known. The sorting model program established by using fuzzy set theory and grey correlation analysis can be used to deal with the fuzzy and brain comprehensive judgment of grey comprehensive analysis in the process of evaluating and ranking, providing a favorable means...
Safety is essential to the society and our life. Its importance is extremely significant in manufacturing and service sectors. Warning signal words and surrounding shapes can convey valuable information about danger and have been used for safety management in practice. Evaluation score given by respondents is once the single indicator to identify their perceptions of implied hazard for warning signal...
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