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Call centers’ managers are interested in obtaining accurate point and distributional forecasts of call arrivals in order to achieve an optimal balance between service quality and operating costs. We present a strategy for selecting forecast models of call arrivals which is based on three pillars: (i) flexibility of the loss function; (ii) statistical evaluation of forecast accuracy; and (iii) economic...
Abstract. Empirical factor demand analysis is a topic in which a choice must be made among several competing non-nested functional forms. Each of the commonly used factor demand systems, such as Translog, Generalized Leontief, Quadratic, and Generalized McFadden, exhibits statistical inadequacy when tested for the absence of residual autocorrelation, homoskedasticity and normality. This does not necessarily...
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