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This study investigates organizations’ crisis responses by adopting two extant, under-researched typologies—public relations vs. legal strategies and ethics of justice vs. care approaches. Through content-analyzing organizational responses to three well-known crises, the study observes that the public relations strategy is used more often than the legal strategy. It also finds that when the examined...
•A full disclosure approach was adopted more often than a limited disclosure when organizations were better prepared for crises.•A full disclosure approach was employed more often than a limited disclosure when a crisis was viewed as an opportunity rather than a threat.•The strongest predictors for crisis disclosure approaches were the degree of crisis preparation and crisis perception as an opportunity...
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