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Utilizing mobile applications in the area of industrial field service promises several benefits, especially improved process support providing tailored service information and presenting it in an ad-hoc manner. The suggested approaches up to now are more or less beneficial or can't be applied in this area at all due to some assumptions that can't be perpetuated in most cases. In this paper, we describe...
Mobile solutions provide the opportunity for seamless integration of mobile field service engineers into the service processes resulting in new form of interaction between them and the dispatcher. In this paper, we describe the results of our study regarding the requirements of utilizing a mobile application in the area of industrial field service. After a brief description of the challenges these...
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