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Using a real case with 161 samples, we investigated the relationships among relationship property, service innovation, co-production, and innovation orientation in service industry of Pearl River Delta of China. The empirical results demonstrated that co-production mediated the relationship between relationship property and service innovation, and that innovation orientation moderated the relationship...
Based on the feature that the information system serves as operation service, the operational safety performance indicating the business flow is seen as the indicators of security risk. Stochastic Petri nets are used to describe the systematic structure of the information system, which has quantified the performance of the business flow to calculate the overall security measurement according to the...
Cloud computing offers lots of attractive benefits to individuals and organizations. However, the adoption rate is a far cry from what it really deserves. Lack of well defined Service Level Agreement (SLA) is one of the key factors. This research aims to provide better understanding of the status quo of the current public cloud service level agreements and to recommend best practices. We conducted...
The cloud computing paradigm moves data across administrative domains to be managed by various outsourced database (ODB) service providers. There needs a means for a data owner to verify the correctness and completeness of query results returned from these ODB services. The process is called query authentication. Existing ODB services do not provide such assurance to customers. This is mainly due...
Computing resource provisioning through the use of the Cloud computing paradigm has triggered revolutions in modern day computing. It is a new paradigm for deploying services on rented machines. On the other hand, Service Oriented Architecture (SOA) has gained wide adoption among organizations due to the importance of collaborations and outsourcing. Therefore the Cloud's enormous capacity with comparable...
Nowadays, novel applications, such as personalized e-commerce services, call for cooperation across enterprise boundaries. Service-Oriented-Architecture (SOA) forms a solution to build loosely coupled distributed applications by composing Web services that are provided by different entities. Orchestration is a perspective of Web service composition. The traditional approach to implement orchestration...
Rule set is used in many rule engines as the rule model structure. Such kind of model is insufficient in describing some operation logic with explicit sequence. This paper aims to categorize the business rules from three dimensions including rule sequence, context object and condition fragility. And the impact of these characteristic to rule model, language and algorithm is discussed. A hybrid rule...
Rule flow is a directed graph with condition and action operator over business object's attributes. The results from the the rule flow is usually not linearly separable, which proposes great challenges to rule flow learning from sample results. This paper proposes to use multiple linear classifiers for rule flows whose condition is the linear combination of business object attributes. This is a two-step...
Optimized resources allocation is a practical way for service provider responds to customer's service request with limited resources, the base of which is the business value to service request. In this paper, we analyze the cases of value-added services in telecommunication industry, and propose a comprehensive framework to calculate value of service request, which includes service value, customer...
Service differentiation is a practical approach for service provider to deliver ldquogoodrdquo service quality to different customers or customer segments under limited computing resources. In this paper, we address the problem of differentiating business process services by effectively scheduling tasks inside business processes, where dynamic value of service request, process instance execution status...
In todaypsilas dynamic business environment, the competition pattern is essentially the competition of one supply chain with another rather than single enterprise. Thus, collaborations in enterprises emerge as the times require. Along with the benefits brought by these kinds of collaborations, the risks arising in the cooperation process produce extra costs as well. Therefore, cost control is extending...
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