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Within the ongoing fourth industrial revolution, smart manufacturing will plays critical role in national level for the growth of the national economy, but also firm level for the sustainable development of the manufacturing activities and the whole supply chain. This paper aims to explore the influences of smart manufacturing to supply chain management, and based on broad literature review this paper...
Balancing customization and standardization in knowledge intensive business services is the dilemma issue of the successful trade-off between efficiency and cost. This paper develops a modular service platform architecture for KIBS firms who are thinking various dynamic relationships containing niche market strategies, platform-centric tactics and operational means of core capabilities matching in...
This paper aims to investigate the impacts of service quality on customer satisfaction and loyalty in the e-commerce context, in particular from a triad view of customer-e-retailer-3PL (third party logistics) provider. A literature review is primarily used to determine the conceptual model and to develop the measurement scales. Data were collected through online questionnaire survey conducted in China...
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