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In this article we describe an integrated view on knowledge management and networking being a very powerful combination for the future of knowledge management. We start by giving an overview of the increasing importance of networks in the modern economy. Subsequently, we conceptualize a Network perspective on knowledge management. Therefore we firstly give a theoretical foundation on networks, and...
Der vorliegende Artikel stellt Überlegungen an, wie E-Learning strategisch im Unternehmen verankert und wie dessen Wertbeitrag zum Geschäftserfolg belegt werden kann. Ein fiktives Fallbeispiel beruht auf E-Learning-Initiativen im Call Center eines Unternehmens der Telekommunikationsbranche. Es stellt dar wie ein Bildungsmanager vorgeht, um den Beitrag der innovativen (E)-Learning-Initiativen zum Geschäftserfolg...
Als Dienstleistungsunternehmen werden traditionellerweise Unternehmen bezeichnet, die immaterielle Güter produzieren oder verkaufen. Fokussiert man statt der Branchenorientierung (Handelsunternehmen, Banken, Versicherungen etc.) die Art der Leistungserstellung, so lässt sich das Spektrum des Dienstleistungssektors folgendermassen beschreiben.
Auszug E-Learning-Initiativen sind in den verschiedensten Bereichen von Unternehmen angesiedelt, z. B. im Marketing, Sales, Kundendienst, IT-Training und Leadership Development. Der Bereich Human Resources (HR) — speziell das Ressort Personalentwicklung mit der betrieblichen Aus- und Weiterbildung — hat damit nicht allein Anteil an der Entwicklung geschäftsrelevanter Mitarbeiterkompetenzen. In aller...
The concepts and theories of knowledge management and networks are meanwhile well documented. Yet there are few, if any, guidelines on how to implement knowledge management within an organization, especially focusing on how to manage knowledge in a network environment. This shows that managing knowledge in networks is a rather new and unexplored field. This book visualizes paths that allow one to...
The mobile channel is becoming more vital for the private banking customer segment. Recent studies suggest that mobile will even become a key differentiator for private banks in the ever-increasing competitive environment. This study elicits requirements for the design of a mobile financial advisory service (mFAS) by instantiating and validating the Requirement Data Model (RDMod). In order to achieve...
With the increasing popularity of wearable technology, companies have been evaluating if wearable devices are relevant to them. In the context of a project in the automotive industry, we set out to assess user requirements for successful application of wearable devices in connection with the vehicle. In order to identify user requirements relevant for our research, we (1) reviewed existing literature...
This survey deals with the problem of evaluating the submissions to crowd sourcing websites on which data is increasing rapidly in both volume and complexity. Usually expert committees are installed to rate submissions, select winners and adjust monetary rewards. Thus, with an increasing number of submissions, this process is getting more complex, time-consuming and hence expensive. In this paper...
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