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Research on service enterprises find that supervisory play an important role in staffs' behaviors. Among them, the role of employee champion, strategic partner and change agent all can lead to staff show positive behaviors, but the role of administrative expert can not affect staff positively. LMX not only can affect staffs' behavior directly, but also modulate the role of supervisory. So service...
Service innovation is fundamental competitiveness to service enterprise. Researches on domestic service enterprise shows that organization support and emotional labor, Psychological empowerment, learning commitment, internal social capital are the key variables to significantly affect employee's service orientation and further service innovation. So managers should strengthen organization support,...
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