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Staffs' perceived work pressure has complex influence on their performance. Empirical study indicates that work pressure can increase staffs' emotional labor and job burnout significantly, lead to emotional burnout and then affect study orientation negatively. So managers in service industry should pay attention to pressure management, adopt humanity methods to reduce staffs' emotional labor and job...
Knowledge sharing is an important part of knowledge management and is one of effective ways to use knowledge for high-tech enterprises. With the advent of knowledge economy, despite the large number of high-tech enterprises attach great importance to knowledge sharing and make a lot of efforts, the results of knowledge sharing are not satisfactory. This paper introduces the importance of the tacit...
Research on service enterprises find that supervisory play an important role in staffs' behaviors. Among them, the role of employee champion, strategic partner and change agent all can lead to staff show positive behaviors, but the role of administrative expert can not affect staff positively. LMX not only can affect staffs' behavior directly, but also modulate the role of supervisory. So service...
The survey from local enterprises shows that relationship conflict within organization has negative impact on organizational performance, but the effect from task conflict is not significant. The variables of psychological conditions such as psychological meaningfulness, psychological safety and psychological availability not only can directly affect individual's job involvement and organizational...
Staffs' perceived work pressure has complex influence on their performance. Empirical study indicates that work pressure can increase staffs' emotional labor and job burnout significantly, lead to emotional burnout and then affect performance negatively. So managers in service industry should pay attention to pressure management, adopt humanity methods to reduce staffs' emotional labor and job burnout...
The management support has an important influence on high-tech enterprise innovation. The study on domestic high-tech enterprises shows that organizational motivation, organizational barriers, resources support, supervisor support, team support and autonomy all have significant impacts on the performance of employees, in which psychological safety and organizational learning play an intermediary role...
Leadership style in service enterprises can significantly affect service innovation. This paper takes psychological empowerment and staffs' satisfaction as intermediary variables to study the relationship between leadership style and service innovation. We find that humane care and knowledge aid in leadership style can affect psychological empowerment and staffs' satisfaction positively, leaders'...
Employees' role pressure in service industry has significant impact on service-oriented, the study which make the tourism hotel as an example has shown that the impact of role ambiguity is active for innovation, but the role conflict and role overload has negative impact. So managers need to study the mechanism of the impact of role pressure on employees' behavior carefully, and manage staff' s knowledge...
Production line selection is evaluated as a critical factor in enterprise resource planning (ERP). There may be dependence and feedback among factors of production line selection evaluation indices system. In this study, analytic network process (ANP) was adopted to model a multi-criteria production line selection evaluation indices system with dependence and feedback. Due to complexity in assessing...
Knowledge management is considered as a critical process in organizations. With the scope of this paper, 4 first-level indices and 16 second-level indices were chosen to construct a knowledge management evaluation index system on the basis of research both domestic and international on knowledge management. A new appraisal method - analytic network process (ANP) has been adopted to model a multi-criteria...
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