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In recent years, IT service providers have rapidly achieved an automated service delivery model. Software monitoring systems are designed to actively collect and signal event occurrences and, when necessary, automatically generate incident tickets. Repeating events generate similar tickets, which in turn have a vast number of repeated problem resolutions likely to be found in earlier tickets. In this...
Set the date range to filter the displayed results. You can set a starting date, ending date or both. You can enter the dates manually or choose them from the calendar.