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The call center provides customer services to the customer of a company. Call center agents play an important role in such services. To ensure the quality of customer service, agent training and evaluation are essential. Usually, agents are monthly evaluated by their supervisor. Nevertheless, an objective evaluation standard is desired. Twenty three quantitative indicators for call center operations...
We develop a new approach for gender recognition. In this paper, our approach uses the rectangle feature vector (RFV) as a representation to identify humans' gender from their faces. The RFV is computationally fast and effective to encode intensity variations of local regions of human face. By only using few rectangle features learned by AdaBoost, we present a gender identifier. We then use nonlinear...
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