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Businesses are increasingly turning to call service centers located abroad to provide customer support. Although the country-of-origin literature as well as other reports may lead one to believe that consumers will expect offshore call centers to deliver poorer service, call center location is simply one cue which consumers can utilize to form expectations. This research investigates how two factors...
Set the date range to filter the displayed results. You can set a starting date, ending date or both. You can enter the dates manually or choose them from the calendar.