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Integration of human-centered design in a company's software development practice requires a thorough analysis of its current practices by both researchers and practitioners.
We present a PhD project that investigates the use of Social Software (SoSo) in Global Software Development (GSD) teams. Since SoSo in unstructured and informal in its own nature, we explore how informal communication, which is challenging in GSD, is supported by SoSo in distributed teams and how SoSo complements formal tools and documentation.
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