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Waiting for service is a problem faced by people from different countries and cultures. The problem of waiting in a queue can bring losses of quality of life and even economic problems. In this paper, we propose a mechanism for automatic detection of wait events via smartphones. This detection is done cooperatively by observing data collected from the user's smartphone's wifi and accelerometer sensors,...
The waiting time for customer services is a problem that affects most cultures and has been studied by the academic community for several decades from the standpoint of psychology, sociology, marketing and computer science. In this paper we present a review of the literature on the subject, and also propose a classification of approaches that deal with this problem. We also report our participatory...
This work in progress proposes the use of vivid impressions of users to monitor the waiting and service time in the provision of public and private services. The solution consists of an environment in which users can report the time spent waiting for the provision of a particular service. For the strategy to be successful, this account should be done through a simplified interface, preferably mobile,...
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