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The target of the public booking service system is to relieve the pressure of queue congestion due to the contradictions of supply and demand between people and social resources, achieve a well-ordered management of social resources, and save time spent waiting in line. First, through the analysis of booking resources, this paper proposes a unified booking resources model and achieves the consistency...
Service performance variability and failures also arise from the inseparability of service production and consumption, which prevents quality inspections of most services prior to delivery. Service marketers therefore have a large stake in understanding both the consequences of failure and how to provide an effective recovery, so that they can minimize customer dissatisfaction following a failure...
In this paper, we are looking at the correlations between the short message service (SMS) failure and the brand trust. Furthermore, we hope to find that different kinds of SMS failure may have different effects on brand trust also. Data were gathered using a scenario-based experiment by designed four service failure scenarios. The survey carried out some research aims at the college students (N =...
A kind of framework which is based on pervasive computing has been developed. Firstly, it can utilize all kinds of computation devices as the mean of information access. Secondly, supported by the Telecommunication Network, Broadcast Network and Internet Network which were based on the NGN telecommunication platform, it can realize the transmission and sharing of information. Thirdly, it has been...
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