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Call centers are an indispensable part of many businesses, and their economic role is important and fast growing. To remain competitive, call centers must provide high‐quality services while keeping the number of agents and hence labor costs down. It is thus vital to monitor the service level (SL), which is a common measure of the quality of service, and make suitable staffing adjustments. In this...
Set the date range to filter the displayed results. You can set a starting date, ending date or both. You can enter the dates manually or choose them from the calendar.