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The typical project-oriented service organizations conduct dozens of projects and programs every year. A common occurrence in these organizations is many requests from business units with no apparent link to strategy goals. So they often face workforce management and project prioritization issues with a constrained budget and limited human resources. Research and experience indicate that the governance...
Thanks to the speedy development of science and technology, the service sector of economy has plays more and more important role in modern society. Its rapid growth has led it outstrip the other two sectors of economy, agriculture and industry. However the research of service, such as service science, management and engineering, comparing with agriculture and industry, is rare. In this paper, the...
Business value evaluation of IT services is critical for an enterprise to develop an IT project portfolio aligned with its business operations. To lessen the dependency on subjective assumptions on how IT capabilities benefit the implementation of business strategies and operations, this paper proposes a business value modeling approach based on value driver trees which hierarchically model causal...
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