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Call centers represent now an important channel for customer care activities. Most services provided by call centers are now accomplished in automated way to save operational costs. The customer is guided through a menu of options, which can be represented as a service tree, down to the desired service. In order to meet QoS constraints the service tree must be designed to minimize the average service...
Set the date range to filter the displayed results. You can set a starting date, ending date or both. You can enter the dates manually or choose them from the calendar.