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Internet has played a pivotal role in transforming banking services into e-services. While several studies have examined the effective measurement of e-banking service quality, their lack of a holistic view has hindered accumulation of past knowledge. To address this issue, this study first reviews and summarizes the methodology, service quality dimensions, suggestions and limitations of seven e-banking...
The blog search engine Technorati made a survey in November 2008 and the results showed that the index volume of blogs was as high as 133 million. In view of the increasing number and influence of blogs, their quality assessment has become a topic worth stressing and exploring. In this study, both quantitative and qualitative methods are used to construct a multi-stage scale development procedure,...
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