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Serving public transportation needs is crucial issues in every country, especially for air transport which transport is convenient, speediness, comfortable, and reliable traffics. The purpose of research creates an evaluation model for services innovation impact to customer satisfaction and customer value enhancement in airport. The research objective examines which factors influence to customer satisfaction,...
Service innovation has a positive impact on the performance of new services. Considering service costs, service efficiency, decrease of the heterogeneity and perish ability of service, many enterprises adopted Self-Service Technologies (SSTs) into their service process. This paper explored service innovation to SSTs attitude impact factor that is based on service innovation model by Hertog & Bilderbeek...
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