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E-government aims at increasing the convenience and accessibility of government services and information to citizens. The evaluation of public satisfaction is important to the development of e-government. As conventional evaluation models for public satisfaction are generally too subjective and inaccurate, this paper presents a fuzzy multiple-criteria decision making method -- fuzzy analytic hierarchy...
E-commerce is one of the most important developments in Internet application. To be successful in the e-commerce marketplace organizations will need to provide high quality web sites that attract and retain users. Hence, evaluation methods for the effectiveness of e-commerce Web sites are a critical issue in both practice and research. The evaluation process involves human subjectivity and it is a...
E-government is no longer just an option but a necessity for countries aiming for better governance. The e-government performance evaluation is important for the development of e-government. As conventional evaluation models for e-government performance are generally too subjective and inaccurate, this paper presents a fuzzy multiple-criteria decision making method -- fuzzy analytic hierarchy process...
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