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A scientific, objective and comprehensive evaluation of the works of the customer service staffs is essential for improving the customer service ability and qualities, and especially for improving the satisfactory rate. In this paper, we propose a scientific and objective method for the comprehensive evaluation of the staffs of State Grid Customer Service Center which consists of two steps. In the...
Effective and efficient description of the features of different staffs is the key problem to achieve scientific and meticulous management in customer service centers, because the features are essential for decision-making works, e.g., the formulation of the scheduling strategy, the placement strategy and the performance evaluation standard. In this paper, by introducing the visual clustering algorithm,...
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