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Web 2.0 at a high level is described as the convergence of technologies that enable people to easily interact and collaborate. The use of these tools as a channel for communication and sharing information by individuals has also an effect on customer relationship management (CRM). This paper reports on a scoping study that explored the current situation of CRM adoption in banking industry in Saudi...
In this paper, we propose an environment to support evaluation of network-aided emergency support systems. We provide an original language to describe the behavior of rescue teams, medical teams and sufferers in disaster areas. This language allows to describe reactive behavior in which actions are determined depending on their locations, surroundings and information received from emergency support...
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