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In many realistic scenarios of job processing, one job consumes a longer time to be satisfied with a later start time of processing. This phenomenon is known as job’s deterioration effect. Such effect is unexplored in the context of online environment. In this paper we study online single machine scheduling for deteriorating jobs, where jobs arrive over time and become known to any online algorithm...
Shift scheduling is the connection between the predicted workload calculation and the staff allocation. Obviously, the predicted workload calculation and staff allocation will become meaningless with bad shifts. Considering the characteristics of the multi-skill call center, a new viewpoint of understanding multi-skill was generated. Based on the new viewpoint and a reasonable assumption, a linear...
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