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Improving product quality while making decisions remains a challenge. The objective of this research was to develop a model that supports the precise enhancement of product quality through comprehensive analysis of possibilities, product incompatibilities, root causes, and recommended improvement actions. The model incorporated various tools and methods such as the SMARTER method, expert team selection,...
Purpose: The basic purpose of research was to determine the causes of making the decision that manufacturers on their way to improve the quality of their products. Design/methodology/approach: The research method applied in article is mainly standardized survey research making based on survey conducted in contact and remote way conducted in 78 enterprises in south-eastern Poland. The research process...
Purpose: The purpose was to develop an approach to predict product quality considering current customers' expectations. Design/methodology/approach: The approach includes integrated techniques, i.e.: SMART(-ER) method, a questionnaire with the Likert scale, brainstorming (B&M), WSM method, and Naïve Bayes Classifier. This approach refers to obtaining customers' expectations for satisfaction from...
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