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Many multistage service operations exhibit the cascade property, where performance at one stage is statistically correlated with performance at the preceding stage. Prior research on multistage services has analyzed each process stage independently or in an additive manner. Increased emphasis on Six Sigma initiatives in services has rekindled interest in the use of control charts to monitor and control...
Set the date range to filter the displayed results. You can set a starting date, ending date or both. You can enter the dates manually or choose them from the calendar.