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The area of knowledge management (KM) has been addressed with a considerable amount of research in order to develop concepts and technologies for the retrieval of information and knowledge out of a set of heterogeneous data sources. Especially when we deal with files which contain unstructured information, i.e. documents, it is still a huge challenge to classify them automatically into certain domain-dependant...
Instant availability of up-to-date information is a vital pre-requisite in today's business for decision making and the execution of many job tasks. Especially, in service business, which is to a high degree human-based and knowledge-driven, service job experience and information about the customer as well as the installed equipment are critical success factors to deliver high quality services efficiently...
In today's business instant availability of up-to-date information is a vital prerequisite for decision making and the execution of many job tasks. Especially in service business, service job experience and information about the customer as well as the installed site equipment are key factors to deliver services efficiently and with high quality. In many cases supporting information is stored in different...
Utilizing mobile applications in the area of industrial field service promises several benefits, especially improved process support providing tailored service information and presenting it in an ad-hoc manner. The suggested approaches up to now are more or less beneficial or can't be applied in this area at all due to some assumptions that can't be perpetuated in most cases. In this paper, we describe...
Mobile solutions provide the opportunity for seamless integration of mobile field service engineers into the service processes resulting in new form of interaction between them and the dispatcher. In this paper, we describe the results of our study regarding the requirements of utilizing a mobile application in the area of industrial field service. After a brief description of the challenges these...
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