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We formulate a discrete time Markov decision process for a resource assignment problem for multi‐skilled resources with a hierarchical skill structure to minimize the average penalty and waiting costs for jobs with different waiting costs and uncertain service times. In contrast to most queueing models, our application leads to service times that are known before the job is actually served but only...
Set the date range to filter the displayed results. You can set a starting date, ending date or both. You can enter the dates manually or choose them from the calendar.