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Customer relationship management (CRM) holds great promise for sustainable organizations, but the majority of organizations investing in CRM consider it is a disappointment. Internet business model (IBM) provides an effective connection and interaction with customers to explain how organizations create value and profits on the Internet. Both CRM and IBM have changed the way that governments work and...
This paper proposes a customer relationship management (CRM) Ontology based on CMMI project planning for business application. The CRM ontology describes the CRM project planning knowledge based on CMMI. It contains three categories, including establishing CRM project estimates, developing CRM project plan, and obtaining CRM project commitment. There are various concepts in the class layer and some...
Set the date range to filter the displayed results. You can set a starting date, ending date or both. You can enter the dates manually or choose them from the calendar.