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According to the requirements of the State Grid Corporation's document and the local actual situation, this paper establishes the customer satisfaction evaluation indicator system. And it has carried on investigation in an area, and carried on the analysis of the investigation result. It proposes an appropriate customer satisfaction index structural equation model, and uses Amos software obtaining...
Power supply enterprise faces the business risk caused by the power customers who break their promise on the supply contract. In order to avoid customer credit risks, power supply enterprise should set up customer credit management system and synthetically appraisal customer's credit risks. Power customers ' credit risk evaluation system involves many factors, as a complicated systems engineering...
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