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User's experiences are affected by service quality of information systems. Hence, measurement on information system service quality is urgently needed for the related quantitative research. An empirical study is proceeded to validate an IS-adapted SERVQUAL model in the context of e-learning system use. The data from a survey on e-learning system users are employed to validate the model with confirmatory...
SERVQUAL model has been used to measure service quality in different industries. In most cases, this model was validated by confirmatory factor analysis approach. The objective of this research is to validate SERVQUAL model with higher order factor analysis approach to find whether or not there is a second-order component of service quality in the context of information system use. For this objective,...
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