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Abstract-On the basis of previous literature, we propose five dimensions of relationship quality in information technology outsourcing (ITO): trust, effective communication, commitment, interdependence and harmonious conflict resolution; then we build a theoretical model of relationship quality, knowledge sharing and outsourcing performance, and propose some hypotheses about them. To test these hypotheses,...
We established a conceptual model of the association between cultural difference, knowledge sharing, relationship quality, and performance in IT-based service outsourcing, posed some hypotheses. In the survey that we conducted in the companies specialized in IT-based service outsourcing in Xi'an Software Park, we collected 170 valid answered questionnaires from the employees who involve in the outsourcing...
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