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Many studies about the informatization and cohesion of enterprise are carried out separately. But in the information economy, with the systematic view of enterprise development strengthened, an enterprise should be regarded as the organism in economic eco-system, whose existence and development depends on its own competition-collaboration ability. Therefore, expanded from inside to outside of the...
To connect service employee's organizational commitment with customer perception is strategically important for service organizations. Based on Bagozzi's (1992) Attitude Model, this paper proposes that service climate represents an appraisal of various facets of the work environment. The result of this appraisal is an emotional response. Organizational commitment is regarded as an emotional response...
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