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Quality of service is the core of service industry development, and is the most focused issues in service marketing research. Through reviewing the literature of service quality, this research studies the relationship of service quality, customer satisfaction and behavior intention. In this study, the railway passenger services as the empirical study object, the results show that rail passenger service...
Traditional trading methods are based on the integrated optimization problems of economy and environmental protection, but do not consider the effects on demand-side. A revised model for medium and shortterm trade planning is presented in this paper. It firstly forecasts the industry electric quantity of peak, flat, valley monthly on the demand side using the parameter-modified grey model and consider...
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