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In the condition of power market reform, it is a key question for the power supplying enterprises about how to evaluate the service quality objectively. Therefore, an index system to evaluate the service quality of power supplying enterprises is set up based on the previous studies. Then, improved analytic hierarchy process method (AHP) is exploited to determine the index weights. Finally, cloud model...
The more drastic competition in power market needs power supply companies to improve service level in order to enhance their competitiveness, and service external evaluation to companies is the basis of the service improving. This paper studies on the external evaluation of power supply service quality. Firstly, the paper confirms main layer indexes of the external evaluation according to power supply...
The purpose to develop internal evaluation on the service quality of power supply is to satisfy the need to provide high quality service for customers. In this paper, through the research on operating links of client service and quality control process of power supply enterprises, an index system for internal evaluation on the service quality of power supply is constructed. On this basis, the improved...
Internal evaluation is an important part of the service quality evaluation of power supply. This paper proposes an index system of service quality internal evaluation which covers all kinds of the electricity service activities. Also, a model of how to weigh the indexes based on the Analytic Hierarchy Process and Triangular Fuzzy Number Principle is established, to solve the uncertainty of empowering...
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