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Online reviews as a major form of user-generated contents play a strategic role in eliminating information asymmetry and facilitating transactions in electronic markets. To improve market efficiency, many online retailers use helpfulness voting as a crowdsourcing strategy to identify and rank online reviews. In this study, we analysed a data set of 2187 reviews as well as more than two months’ review...
Klein (Journal of Business Research 41(3): 195–203, 1998) posited that the Web can transform experience goods into search goods (ES shifts). We examine her proposition in three ways. First, we critically assess the background of her proposition in light of the Web evolution in the past decade. Second, we conduct a comparison of past studies that measured the extent of search, experience, and credence...
Set the date range to filter the displayed results. You can set a starting date, ending date or both. You can enter the dates manually or choose them from the calendar.