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Efficiency measurement has been receiving significant attention the last years especially after the recent economic crises and the need of efficient use of public money. Although single step efficiency measurement is usually applied, taking into account the internal structure of the system is expected to provide more meaningful and informative results. This could be done in two axes: decomposition...
The purpose of this study is to gain insight into criteria that contribute to the success in new service development (NSD) projects in the hospitality economy. The results of the exploratory study are conducted in a precise predictive model for the successful hotel services. The analysis is based on data collected via in depth structured interview with questionnaires from hotel managers knowledgeable...
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