The Infona portal uses cookies, i.e. strings of text saved by a browser on the user's device. The portal can access those files and use them to remember the user's data, such as their chosen settings (screen view, interface language, etc.), or their login data. By using the Infona portal the user accepts automatic saving and using this information for portal operation purposes. More information on the subject can be found in the Privacy Policy and Terms of Service. By closing this window the user confirms that they have read the information on cookie usage, and they accept the privacy policy and the way cookies are used by the portal. You can change the cookie settings in your browser.
Best-practice frameworks provide guidance for organizing work in business. They enable reuse of experience within a domain. However, best practice frameworks are general and usually cover broad domains. Their guidance thus is often offered at an abstract level rather than as details of actionable tasks and processes to accomplish work. This paper presents an approach to bridge the gap between the...
This paper describes a knowledge-based collaboration environment for ITIL which is aimed at making work of IT consultants dealing with planning, designing and implementing ITIL processes easier. The collaboration environment organizes work of consultants around built-in ITIL concepts and allows them to map and refine concepts for a particular customer engagement. The collaboration environment is designed...
Set the date range to filter the displayed results. You can set a starting date, ending date or both. You can enter the dates manually or choose them from the calendar.