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The aim of the paper is to carry out an analysis of support processes in an organisation that has implemented the ISO 9001:2015 system. According to ISO 9001:2015 requirements, an organisation shall determine and provide the resources needed for the establishment, implementation, maintenance and continual improvement of a quality management system. The organisation shall determinate and provide the...
The aim of the paper is to analyze the question connected with leadership in the implementation and management of the ISO 9001:2015 system. In the paper we presented the definitions of leadership, some examples of leadership styles and the motivation method used in those styles, problems connected to communication-related quality management issues, using leadership methods to fulfill customers’ needs...
The aim of the paper is to carry out an analysis of planning process in an organisation that has implemented the ISO 9001:2015 system. In the paper, we described elements of this planning, which is essential to achieve the intended benefits of a quality management system. Planning needs to be done by everyone in the organisation, but it is significant for the process owner, considering the impacts...
The aim of the paper is to analyze the question connected with the context of the organization in the organization implemented ISO 9001:2015 system. In the paper we described the elements of the context of the organization and their influence on the activity of the firm, the needs and expectations of the interested parties and methods for monitoring the needs of the interested parties. The external...
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