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In this paper, a multiple-case study is conducted on trust repair of business process outsourcing (BPO). Based on the trust theory, the attribution theory and the dynamic bilateral theory, we established an organizational bilateral trust repair model, to elaborate the trust repair mechanism from the bilateral perspective of the trustor and the trustee. Through these case studies, we verify that from...
After more than ten years' development, City Commercial Banks have made great progress, but at present the homogenization of banking products, restricts the development of the bank. Therefore, banks need to vigorously carry out the new services development. This paper, based on the literature review, taking a representative of Bank of Hangzhou as an example, through case study method, studies the...
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