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Civil servants in government front offices frequently lack subject matter expertise as well as necessary skills to meet modern citizen-centric service demands. Using design research, we discuss how front offices can change the service paradigm from administering government-centric and transaction-oriented services to providing truly citizen-centric services. We demonstrate that by means of “advisory...
Set the date range to filter the displayed results. You can set a starting date, ending date or both. You can enter the dates manually or choose them from the calendar.