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Items from 1 to 20 out of 97 results

article

Customer satisfaction in the presence of imperfect knowledge of data

Diogo Cunha Ferreira, Rodrigo Soares, Maria Isabel Pedro, Rui Cunha Marques

International Transactions in Operational Research > 30 > 3 > 1505 - 1536

Ensuring customer satisfaction is at the top of any manager's agenda wishing to keep or raise profits. To do so, conducting regular surveys is quintessential. However, provided the large number of questions that typically constitute those surveys, resulting data are plagued with imperfect knowledge. Data from these surveys are typically expressed in ordinal scales. No mathematical operation like addition...

article

Tourism industry management in the global transformation: meeting the needs of Generation Z

Tamara Entina, Irina Karabulatova, Aida Kormishova, Maria Ekaterinovskaya, more

Polish Journal of Management Studies > 2021 > Vol. 23, No. 2 > 130--148

This study aimed to examine the needs of Generation Z and determine the corresponding strategic vectors for the global market transformation using the tourism sector as an example. The main research methods were represented by market analysis and survey. Besides, the study used statistical data from Millennial and Gen Z Traveler Survey 2019: A Multi-Country Comparison Report. This study examined data...

article

Air quality as a factor affecting urban tourism

Łapko, Aleksandra, Strulak-Wójcikiewicz, Roma, Panasiuk, Aleksander

Studia Periegetica > SP 2020 > 30(2) > 109-123

The purpose of the article is to determine whether potential tourists consider information about a city’s air quality in their assessment of its tourist attractiveness and how this this information affects their travel decisions. Urban tourism is a common and dynamically developing form of tourism. Cities encourage tourists to visit them with various attractions, cultural, gastronomic and accommodation...

article

Fitness effects of ecotourism on an endangered carnivore

M. Larm, R. Erlandsson, K. Norén, A. Angerbjörn

Animal Conservation > 23 > 4 > 386 - 395

Nature‐based recreational and tourism activities can exert significant direct and indirect impacts on wildlife, through behavioral, physiological and distributional changes. Despite many studies demonstrating such changes, few attempts have been made to quantify the fitness consequences and evaluate their biological significance. Helagsfjällen in Sweden is a core area of the endangered Fennoscandian...

article

Tourism impact assessment modeling of vegetation density for protected areas using data mining techniques

Ali Jahani, Hamid Goshtasb, Maryam Saffariha

Land Degradation & Development > 31 > 12 > 1502 - 1519

In protected areas (PAs), the lack of tourism impact prediction models of vegetation is a shortcoming in PA management. Now, the main question are how recovery can be accelerated, or which ecological factors are associated with the rehabilitation of vegetation density? We aimed to compare the multilayer perceptron (MLP), radial basis function neural network (RBFNN), and support vector machine (SVM)...

article

Measuring the impact of sustainability policy and practices in tourism and hospitality industry

Sakshi, Shashi, Roberto Cerchione, Harbhajan Bansal

Business Strategy and the Environment > 29 > 3 > 1109 - 1126

This paper aims to investigate the impact of environmental policy and training aspects on hotels' sustainability practices, as well as the impact of these practices on their environmental and financial performance. Based on survey data from 312 managers operating in tourism and hospitality industry, this study applies structural equation modelling. Empirical results reveal that hotels' environmental...

article

Assessment of the attractiveness of the tourist and recreation area of Bielsko county

Karol Król, Agnieszka Ziernicka-Wojtaszek, Dariusz Zdonek

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska > 2020 > z. 144 > 299--314

Purpose: The development of the tourist function is possible in attractive tourist areas. The indication of areas of tourist interest is possible, thanks to the assessment of tourist and recreational attractiveness. Conditions for the development of tourism can be described, among others using aggregated synthetic indicators. The purpose of the work is to analyze the attractiveness of the tourist...

article

Fuzzy clustering based on linguistic information: a case study on clustering destinations with tourists’ perceptions

Zhi‐Qiu Han, Wu‐E Yang, Ying‐Ming Wang, Chao‐Qun Ma

International Transactions in Operational Research > 27 > 3 > 1526 - 1549

A fuzzy clustering method with linguistic information is introduced. It uses a minimizing cross‐entropy model to avoid setting the clustering threshold artificially. During the clustering, the semantics of the linguistic information is conservatively represented by solving a programming. It maximizes the potential differences between the objects to be clustered, and further helps an analyst to reach...

article

Business information architecture for successful project implementation based on sentiment analysis in the tourist sector

Gianpierre Zapata, Javier Murga, Carlos Raymundo, Francisco Dominguez, more

Journal of Intelligent Information Systems > 2019 > 53 > 3 > 563-585

In the today’s market, there is a wide range of failed IT projects in specialized small and medium-sized companies because of poor control in the gap between the business and its vision. In other words, acquired goods are not being sold, a scenario which is very common in tourism retail companies. These companies buy a number of travel packages from big companies and due to lack of demand for these...

article

Tourism management by public administration institutions

Aleksander Panasiuk

Scientific Journal of the Military University of Land Forces > 2019 > Vol. 51, No. 2(192) > 364--376

The work addresses the issue of implementing the function of the state in the tourism economy by government and self-government administration institutions. Attention is paid to the scope of the functions of the state carried out in the tourism economy and the multiplicity of entities involved in achieving the objectives in this field. A multi-level and extensive tourism management system as well...

article

Ekonomiczno-społeczne uwarunkowania rozwoju rynku usług turystycznych w Zamościu

Joanna Hawlena, Jerzy Koproń, Rafał Rowiński

Autobusy : technika, eksploatacja, systemy transportowe > 2019 > R. 20, nr 5 > 33--40

Artykuł dotyczy aktualnego problemu, który można określić, jako poszukiwanie ekonomiczno-społecznych determinant umożliwiających zwiększenie ruchu turystycznego i jego efektywności na badanym obszarze. Problematyka dotyczy Zamościa, w którym zagadnienia dotyczące efektywnego zarządzania turystyką należą do priorytetowych. Celem opracowania jest zweryfikowanie i przybliżenie odbiorcy najcenniejszych...

article

Humour in supplier-customer interactions: the views of Australian tourism operators

Anja Pabel, Philip L Pearce

The European Journal of Humour Research > 2019 > 7 > 3

Much of the existing literature on the tourism-humour relationship focuses on the perceptions of tourists. Little research exists on the views of tourism operators. This study aims to gain a better understanding of the perceptions of tourism operators when deliberately including humour into interactions with customers. The research is based on three workshops with tourism industry stakeholders in...

article

Hauptströmungen der Entwicklung im Reiseverkehrsmanagement im Sudetenland

Jan Štemberk

Prager wirtschafts- und sozialhistorische Mitteilungen - Prague Economic... > 2019 > 30 > 70-85

The article describes the development of the tourism management and organizational structure in the Sudetenland. At first, the development is briefly outlined from the beginning of the Habsburg monarchy, when locally operating so-called foreign associations (Fremdenverkehrsverein) began to arise, then through the period of interwar Czechoslovakia, which retained the current federal structure, until...

article

Tourism management by public administration institutions

Aleksander Panasiuk

Scientific Journal of the Military University of Land Forces > 2019 > 51 > 2(192) > 364-376

article

Whale Shark Tourism: Impacts on Coral Reefs in the Philippines

C. W. Martin Wong, Inga Conti-Jerpe, Laurie J. Raymundo, Caroline Dingle, more

Environmental Management > 2019 > 63 > 2 > 282-291

Reef-based tourism has been developing rapidly in recent decades yet its impacts on reef ecosystems are often overlooked. In Tan-awan, Oslob, Philippines, whale sharks are attracted to the shallow reefs where they are provisioned up to 50 tons y⁻¹ of feed and this phenomenon in turn attracts >300,000 y⁻¹ visitors. Given the intensive provisioning and concentrating tourism activities, we hypothesized...

article

Envisaging sustainable rural development through ‘context-dependent tourism’: case of northern Cyprus

Resmiye Alpar Atun, Hassina Nafa, Özlem Olgaç Türker

Environment, Development and Sustainability > 2019 > 21 > 4 > 1715-1744

This paper examines conventional forms of tourism-CT and discusses how it can be converted into more diversified forms of tourism-DT by using sustainable rural tourism. Cyprus is used as a case study to show the move away from conventional tourism to a more diversified tourism within a global tourism trends. In order to achieve the utilisation of existing and emerging tourism capacities, a categorisation...

article

Assessing the impacts of tourism on the world's largest fish Rhincodon typus at Panaon Island, Southern Leyte, Philippines

Gonzalo Araujo, Fabien Vivier, Jessica June Labaja, Daniel Hartley, more

Aquatic Conservation: Marine and Freshwater Ecosystems > 27 > 5 > 986 - 994

Shark‐based tourism is a rapidly growing industry, particularly with whale sharks, as new hotspots are identified worldwide. Understanding any impacts of tourism is essential to minimize any potential detrimental effects on the target species and habitat. In‐water behavioural observations of whale sharks were used to understand any impacts of tourism at a small site in Panaon Island, Southern Leyte,...

article

Sustainable improvement of competitiveness in rural tourism destinations: The quest for tourist loyalty in Spain

Ana María Campón-Cerro, José Manuel Hernández-Mogollón, Helena Alves

Journal of Destination Marketing & Management > 2017 > 6 > 3 > 252-266

Rural tourism in Spain has developed intensively in recent years and although this branch of tourism is now well established, it still faces some challenges that causal marketing research can address. Tourism destinations now must operate in extremely competitive markets, forcing destination managers to seek out innovative strategies and sustainable competitive advantage, including cultivating tourist...

article

Dynamic optimal joint policies for tourism promotion and environmental restoration

Phumthan Sirilersuang, Sittidaj Pongkijvorasin

Environmental Economics and Policy Studies > 2018 > 20 > 2 > 261-286

Policies regarding tourism management can be separated into (1) tourism promotion policies and (2) environmental restoration policies. Because of the close relationship between the number of visitors and environmental quality, both policy types should be jointly designed and implemented. This paper studies the optimal use of these two policies in tourism management. In the case of Khao Laem Ya–Mu...

article

Vicious advice: Analyzing the impact of TripAdvisor on the quality of restaurants as part of the cultural heritage of Venice

Andrea Ganzaroli, Ivan De Noni, Peter van Baalen

Tourism Management > 2017 > 61 > C > 501-510

Venice is one of the most popular tourist destinations in the world. In Venice, as in other middle-sized heritage European cities, strong tourism pressure is trapping the city in a vicious circle that is eroding the quality of its tourism attractions. This development is related to the growing numbers of excursionists who lack the time to make informed decisions about the quality of goods. Consequently,...

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Search results

Customer satisfaction in the presence of imperfect knowledge of data

Tourism industry management in the global transformation: meeting the needs of Generation Z

Air quality as a factor affecting urban tourism

Fitness effects of ecotourism on an endangered carnivore

Tourism impact assessment modeling of vegetation density for protected areas using data mining techniques

Measuring the impact of sustainability policy and practices in tourism and hospitality industry

Assessment of the attractiveness of the tourist and recreation area of Bielsko county

Fuzzy clustering based on linguistic information: a case study on clustering destinations with tourists’ perceptions

Business information architecture for successful project implementation based on sentiment analysis in the tourist sector

Tourism management by public administration institutions

Ekonomiczno-społeczne uwarunkowania rozwoju rynku usług turystycznych w Zamościu

Humour in supplier-customer interactions: the views of Australian tourism operators

Hauptströmungen der Entwicklung im Reiseverkehrsmanagement im Sudetenland

Tourism management by public administration institutions

Whale Shark Tourism: Impacts on Coral Reefs in the Philippines

Envisaging sustainable rural development through ‘context-dependent tourism’: case of northern Cyprus

Assessing the impacts of tourism on the world's largest fish Rhincodon typus at Panaon Island, Southern Leyte, Philippines

Sustainable improvement of competitiveness in rural tourism destinations: The quest for tourist loyalty in Spain

Dynamic optimal joint policies for tourism promotion and environmental restoration

Vicious advice: Analyzing the impact of TripAdvisor on the quality of restaurants as part of the cultural heritage of Venice

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