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Items from 1 to 20 out of 58 results

article

Financing decisions in a supply chain when considering product returns

Qinglin Luo, Jianwen Luo

Applied Stochastic Models in Business and Industry > 38 > 1 > 49 - 72

As more and more products are sold, the management of product returns plays a significant role in firms' operational decisions. We consider a capital‐constrained newsvendor model to explore the impact of product returns on firms' operational and financial decisions, in which a capital‐constrained retailer can get financed from either banks or suppliers and refurbish returned products and resell them...

article

Using website information to reduce postpurchase dissonance: A mediated moderating role of perceived risk

Mingfang Li, Askar H. Choudhury

Psychology & Marketing > 38 > 1 > 56 - 69

A significant body of research is dedicated to decreasing the product return rate by applying management measures that identify the factors and causes of returns. These studies examine how consumers' product return behavior can be explained by studying the information on retailers' websites. However, these studies have not shown how website information (WI) is linked to product returns. The study...

article

Sustainable reverse supply chains and circular economy in multichannel retail returns

Regina Frei, Lisa Jack, Sally‐Ann Krzyzaniak

Business Strategy and the Environment > 29 > 5 > 1925 - 1940

The percentage of products being returned in multichannel retail are high and further increasing, yet many retailers and manufacturers are unaware of the importance and scale of this issue. They consider dealing with returns as a cost of doing business and are oblivious of the potential for conflicts between their corporate social responsibility commitments and their returns practices. This article...

article

How information processing and mobile channel choice influence product returns: An empirical analysis

Marie K. Seeger, Jan Kemper, Malte Brettel

Psychology & Marketing > 36 > 3 > 198 - 213

The mobile internet is starting to overtake the desktop device‐based internet as a purchase channel. Its impact on consumer behavior is therefore increasingly important to understand. This study seeks to understand and measure, if usage of mobile devices for online purchases leads to a lower decision quality and, in effect, to more product returns. In doing so, the impact of information environments...

article

“Retail is detail! Give consumers a gift rather than a bundle”: Promotion framing and consumer product returns

Shinhyoung Lee, Youjae Yi

Psychology & Marketing > 36 > 1 > 15 - 27

Retailers often use the promotion strategy of offering supplementary products (e.g., free gift, bundle) to attract consumers and increase sales. Despite the growing literature on the promotions that are differently framed but offer economically identical values, little research has examined the link between promotion framing and consumer product returns. The current article sheds light on this relationship,...

article

The impact of abusing return policies: A newsvendor model with opportunistic consumers

M. Ali Ülkü, Ülkü Gürler

International Journal of Production Economics > 2018 > 203 > C > 124-133

Consumers may return a product for a variety of reasons, such as the product having the wrong color or size, having poor functionality, being damaged during shipment, or simply prompting regret for an impulsive purchase. Retailers generally provide lenient return policies not only because they may signal high quality but also because they act as risk relievers for consumers’ purchasing decision processes...

article

A two-period model of product cannibalization in an atypical Closed-loop Supply Chain with endogenous returns: The case of DellReconnect

Vinay Ramani, Pietro De Giovanni

European Journal of Operational Research > 2017 > 262 > 3 > 1009-1027

In this paper we develop a two-period model of an atypical Closed-loop Supply Chain (CLSC) consistent with the DellReconnect project. In our setting, a manufacturer (Dell) sells new products in the first period and faces the threat of cannibalization in the second period from a Goodwill agency, which collects and refurbishes the manufacturer’s goods and sells them as used products. Surprisingly, and...

article

The Impact of Product Returns and Retailer's Service Investment on Manufacturer's Channel Strategies*

Yusen Xia, Tiaojun Xiao, G. Peter Zhang

Decision Sciences > 48 > 5 > 918 - 955

We study the distribution channel decision of a manufacturer who considers whether to add an online channel (direct channel) to its brick‐and‐mortar retailer (indirect channel). The retailer faces the opportunity to invest in store assistance to help consumers choose products and thus reduce product returns. Special attention is given to the impact of product returns and retailer's store assistance...

article

Determining the optimal quantity and quality levels of used product returns for remanufacturing under multi-period and uncertain quality of returns

R. Aydin, C. K. Kwong, M. W. Geda, G. E. Okudan Kremer

The International Journal of Advanced Manufacturing Technology > 2018 > 94 > 9-12 > 4401-4414

Managing product returns has been considered essential in the production planning and control of remanufacturing, as well as in the inventory control management of product returns. Uncertainties in the quantity and quality of returned products collected for remanufacturing could largely affect the profit generated from remanufactured products. However, determining the optimal quantity and quality...

article

Stochastic optimization for joint decision making of inventory and procurement in humanitarian relief

Shao-Long Hu, Chuan-Feng Han, Ling-Peng Meng

Computers & Industrial Engineering > 2017 > 111 > C > 39-49

This paper presents a two-stage stochastic programming model for integrating decisions on pre-disaster inventory level and post-disaster procurement quantity with supplier selection in humanitarian relief. Three features are considered in the model, including lead time discount, return price, and equity. Given the uncertainty about the disaster type and occurrence location, a scenario-based approach...

article

Rewarding customers who keep a product: How reinforcement affects customers' product return decision in online retailing

Katja Gelbrich, Jana Gäthke, Alexander Hübner

Psychology & Marketing > 34 > 9 > 853 - 867

A lenient product return policy represents the status quo of current return management practice in online retailing because it increases customers' order tendency. However, at the same time, many customers tend to return products under this policy, which incurs considerable costs for retailers. The present research introduces a keep reward (i.e., providing incentives to keep a product) as a new promotion...

article

Effectiveness of product return-prevention instruments: Empirical evidence

Gianfranco Walsh, Michael Möhring

Electronic Markets > 2017 > 27 > 4 > 341-350

The convenience and ease of online shopping reduce consumers’ risk perceptions, which encourages the continued growth of online retailing but also may force online retailers to deal with expensive and excessively high product return rates. Despite efforts by e-commerce management practitioners and scholars to identify determinants of customer product return behavior, scarce research investigates the...

article

Product return management: Linking product returns, closed-loop supply chain activities and the effectiveness of the reverse supply chains

Mohd Rizaimy Shaharudin, Kannan Govindan, Suhaiza Zailani, Keah Choon Tan, more

Journal of Cleaner Production > 2017 > 149 > C > 1144-1156

The aim of this study is to examine the extent to which product returns motivate manufacturing firms to adopt closed-loop supply chain activities that influence the effectiveness of reverse supply chains. The hypotheses have been tested using data from a sample of 150 environmental management system ISO 14001 certified manufacturing firms in Malaysia through the census sampling approach. The results...

article

Product returns, asymmetric information, and firm performance

Ruiliang Yan, Zixia Cao

International Journal of Production Economics > 2017 > 185 > C > 211-222

There has been a scarcity of research that studies the value of product return information to supply chain firms. In this research, we assume that the online retailer has the product return information but the manufacturer does not. Our results show that a two-part price contract can motivate the online retailer to share its private information only under certain condition, but the revenue sharing...

article

Grey modelling based forecasting system for return flow of end-of-life vehicles

Seval Ene, Nursel Öztürk

Technological Forecasting and Social Change > 2017 > 115 > C > 155-166

Due to legislation and economic reasons, firms in most industries are forced to be responsible and manage their products at the end of their lives. Management of product returns is critical for the stability and profitability of a reverse supply chain. Forecasting the return amounts and timing is beneficial. The purpose of this paper is to develop a forecasting system for discarded end-of-life vehicles...

article

Barriers to product return management in automotive manufacturing firms in Malaysia

Suhaiza Zailani, Kannan Govindan, Mohd Rizaimy Shaharudin, Elisa Eg Lay Kuan

Journal of Cleaner Production > 2017 > 141 > C > 22-40

The increasing of global warming and depletion of natural resources has become a concern for society, government and industry. There is a growing importance on recovery of used materials and products amongst industry players. The Malaysian government has conducted many green campaigns and provided incentives for some green practices; however, the adoption of product return and recovery management...

article

Do product returns hurt relational outcomes? some evidence from online retailing

Gianfranco Walsh, Daniel Brylla

Electronic Markets > 2017 > 27 > 4 > 329-339

Customer product returns are a key challenge for online retailers. Previous research primarily focused on causes of returns and possible interventions to reduce customers’ product returns and concomitant costs for online retailers. However, little is known about the effect of product returns on key relational outcomes. Drawing on relationship marketing theory, we test a model that relates product...

article

To Keep or Not to Keep: Effects of Online Customer Reviews on Product Returns

Alec Minnema, Tammo H.A. Bijmolt, Sonja Gensler, Thorsten Wiesel

Journal of Retailing > 2016 > 92 > 3 > 253-267

While many studies examined the effects of online customer reviews (OCRs) on product sales, a clear understanding of the effects of OCRs on product returns is lacking. This study examines the impact of OCRs characteristics (valence, volume, and variance) on return decisions with a rich multi-year dataset from a major online retailer covering the electronics and furniture category. The main finding...

article

The Effect of Return Policy Leniency on Consumer Purchase and Return Decisions: A Meta-analytic Review

Narayan Janakiraman, Holly A. Syrdal, Ryan Freling

Journal of Retailing > 2016 > 92 > 2 > 226-235

While most retail stores offer return policies, some offer more lenient return policies than others. The inherent belief is that lenient return policies are more likely to lead to purchases than to encourage returns. Examining prior research we find that return policy leniency has been characterized in terms of five different dimensions: time, money, effort, scope, and exchange. We conduct a meta-analysis...

chapter

Rebound Logistics: An Integrative Reverse Supply Chain for Multiple Usage Products

G. Schuh, T. Novoszel, M. Maas

Advances in Sustainable Manufacturing > Logistics andGreen Supply Chain Management > 401-408

Today, the management of product returns has become a crucial issue for manufacturing companies. While the impact of green laws, legislative provisions and the increasing demand for a sustainable production management have been among the dominant drivers forcing companies to design and manage the reverse supply chain actively, recently also the opportunity for enormous profit generation and for improving...

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Search results

Financing decisions in a supply chain when considering product returns

Using website information to reduce postpurchase dissonance: A mediated moderating role of perceived risk

Sustainable reverse supply chains and circular economy in multichannel retail returns

How information processing and mobile channel choice influence product returns: An empirical analysis

“Retail is detail! Give consumers a gift rather than a bundle”: Promotion framing and consumer product returns

The impact of abusing return policies: A newsvendor model with opportunistic consumers

A two-period model of product cannibalization in an atypical Closed-loop Supply Chain with endogenous returns: The case of DellReconnect

The Impact of Product Returns and Retailer's Service Investment on Manufacturer's Channel Strategies*

Determining the optimal quantity and quality levels of used product returns for remanufacturing under multi-period and uncertain quality of returns

Stochastic optimization for joint decision making of inventory and procurement in humanitarian relief

Rewarding customers who keep a product: How reinforcement affects customers' product return decision in online retailing

Effectiveness of product return-prevention instruments: Empirical evidence

Product return management: Linking product returns, closed-loop supply chain activities and the effectiveness of the reverse supply chains

Product returns, asymmetric information, and firm performance

Grey modelling based forecasting system for return flow of end-of-life vehicles

Barriers to product return management in automotive manufacturing firms in Malaysia

Do product returns hurt relational outcomes? some evidence from online retailing

To Keep or Not to Keep: Effects of Online Customer Reviews on Product Returns

The Effect of Return Policy Leniency on Consumer Purchase and Return Decisions: A Meta-analytic Review

Rebound Logistics: An Integrative Reverse Supply Chain for Multiple Usage Products

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