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The purpose of this study is to investigate the best practices in the transdisciplinary field of knowledge management system implementation and measurement of IT Complain in a telecommunication company (PT Telkomsel). This paper examines three variables of Knowledge Management (People, Process and Technology) and IT Complain Variable. This research used two methods such as a qualitative and quantitative...
Data from utility meters (gas, electricity, water) is a rich source of information for distribution companies, beyond billing. In this paper we present a supervised technique, which primarily but not only feeds on meter information, to detect meter anomalies and customer fraudulent behavior (meter tampering). Our system detects anomalous meter readings on the basis of models built using machine learning...
With the increase of the number of college graduates, the country needs to do much in promoting their employment. Meanwhile as the rapid development of Internet lead to explosive growth of information, the real value needs to be effectively and immediately selected to benefit both employers and employees. This paper aims to propose two content based algorithms, one starting with cold boot and the...
This study investigates effects of brand community in the social media on the customer-centric model (customer relationship with product, brand, company & other customers) and its impact on brand affect, brand trust, and brand loyalty. This study obtained 374 respondents who are followers of UBER brand community in the social media (Facebook and Twitter). Data were analyzed using covariance-based...
The traditional vertically integrated utility company combines the generation, transmission, distribution and customer service in a seamless operation that makes no detailed distinctions about the costs of each of these four activity levels. The target of deregulation of electricity market is to create an open access to assure perfect competition among purchasers and sellers and establish a reliable,...
This project arises from the need to redesign the main technological infrastructure of the mining company. Current centralized infrastructure is obsolete and is no longer reliable and productive for the company. Currently, it is not possible for the network to facilitate the design of new technological solutions (installation of new servers, virtualization, storage networks, the configuration of advanced...
The mathematical framework of networks is well suited to describe several systems consisting of a large number of entities interacting with each others. Every entity is represented by a network node and each interaction by a link between two nodes. It is therefore possible to model these networks as graphs. In this paper, we present a reliability study for chain topologies based on spanning tree in...
The construction of new distribution infrastructure and the reconstruction of the existing one is associated with huge investment costs. These costs further increase from the penetration of many new RES, which are in most cases directly connected to electricity grid without considering the nature of the load profile of consumers in accession branch. The operational independence of the Distribution...
The electricity market of Singapore has been studied by many market regulators and scholars for its well-known maturity. This paper aims to provide an in-depth analysis of the market clearing model (MCM) of the wholesale market of Singapore, where the energy and ancillary services are settled simultaneously through a form of auction pricing. Both the bidding mechanism and the clearing process are...
Today's Cloud based render farm usually requires end users to transfer modeling data into the Cloud for rendering and makes the end users to trust the providers of the cloud infrastructure with many security policies. However, the end users have no basis to determine if these Cloud services are trustworthy, except the assurances of the service provider. This brings up a serious security concern on...
Datacenter-based Cloud Computing services provide a flexible, scalable and yet economical infrastructure to host online services such as multimedia streaming, email and bulk storage. Many such services perform geo-replication to provide necessary quality of service and reliability to users resulting in frequent large inter-datacenter transfers. In order to meet tenant service level agreements (SLAs),...
Motivation, the driver of individual behavior, is highly related to what and how people talk and behave. Segmentation is an important marketing concept in business for understanding consumer demand and for formulating marketing strategies to fulfill this demand. From this perspective, the service quality of a city bus is a pull-based motive. Moreover, empirical evidence suggests that higher service...
Samsung smart phones as the global leading brand has been gaining amazing achievements in global market. However, Samsung has encountered serious frustration in Chinese market which behaved as the continual dropping of market share since 2014. This study used an empirical way to examine the factors impacting Chinese customers purchase intention on Samsung smart phones including country-of-origin image,...
With globalization, commercial banks are facing increasingly strong competition, and their success now depends less on their hard power, but more on such soft powers as product ideas and moral orientation. Consequently, how to win customer with higher service quality, and to maintain and enlarge customer groups, becomes a central issue for them. By way of a customer questionnaire, this paper investigates...
Reliability of distribution network is an important issue that has received much attention. The proposed research focuses on development of index of power centers reliability and index of supply network reliability as well as methods for their calculation. It was shown that failure-free operation of network elements can influence on uninterrupted power supply.
The purpose of this study is to investigate the relations among organizational learning, network competence and service innovation performance. We use SPSS 20.0 to test the effects among constructs. Through an empirical survey of 243 samples in South China, the results show that: (1) Different dimensions of organizational learning have significant effects on service innovation performance. (2) Network...
Demanding machine up-time goals can limit the amount of time available for proper preventative maintenance practices. In addition, the drive to downsize maintenance staff of production facilities decreases the available man-hours. If preventative maintenance is not taken seriously, action items may fall behind or become neglected leaving opportunities for more issues to arise in time. This leads to...
Cloud service has created the opportunity for a new business model. Among all of them, cloud storage service is one of the frequently adopted by the Internet user to create, keep and share their files. This study aims to realize customers' willingness to pay for cloud storage service from the mediating effect of perceived value through perceived service quality, perceived sacrifice and conformity...
Indonesia had 80 million netizen, but the spending of consumer goods companies for digital advertising media such as the one provided by Google, Youtube, Yahoo, and U-Ad was very low, only about 1% from total advertising spending. Especially for total spending of companies in U-Ad, a digital advertising media provided by Telkom Indonesia, was remain the lowest among those digital media advertising...
Reducing grid reliability, the problem of Preparation important loads in times of critical and Production shortfall during peak hours are the factors that lead to the development of load demand response program by electric Power distribution (EPDC). Given that almost one-third of the electricity consumed in the industrial sector and the many industries are able to change their production cycle with...
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