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Corporate amnesia is a phenomenon that has persistently threatened the livelihood of business organizations and their success in commercial activity. Several substantial studies on this observable fact have been undertaken with focus primarily aimed at the large corporations and the small to medium sized organizations. This vulnerability is however evermore present and significant within the smaller...
This paper is an attempt to present the concept of organizational transformation with the use of the strategic renewal theory oriented towards organizational learning. It is indicated that enterprise renewal processes constitute the basis for organizational changes enabling evolutionary development towards implementing enterprise learning mechanisms. A new aspect occurring in this presentation is...
The development of information management systems stimulates the search for new forms of supporting business processes which take place in the organization. One of the solutions that can be applied here is software agents that enable support activities to the employee and the customer promoting information and knowledge about the organization. Such solutions are commercially available for several...
The ability to generate new knowledge and to transfer, use and apply existing knowledge is a crucial factor for systems in general and for companies in particular if they want to be capable to meet the future. One of the essential requirements for this process is the vision of the system. This vision has to adhere to certain criteria, i.e. transcendence of existing boundaries, commonly shared commitment...
This paper presents findings on organizational agility as an aim of implementing Knowledge Management (KM). These findings are contextualized by examining the leadership roles and the tasks that achieve this goal. In particular we examine structures in KM: of the authority, of the development, and of the implementation of KM strategy that support agility. Using data from a global survey we find definition...
Knowledge has been recognized as a critical asset for companies that want to compete in today's turbulent business environment. Researchers and practitioners recognize that the loss of knowledge due to loss of employees that hold valuable knowledge can have grave consequences to an organization. This paper provides a methodology for assessing potential risk of losing knowledge when employees retire...
Organizations have deployed enterprise systems (ESs) to achieve integration of business activities, increase operational efficiencies, and improve organizational effectiveness. This study investigates the management practices of manufacturing organizations utilizing ES technology to examine the operational performance management process. Case studies conducted in three manufacturing firms that have...
Enterprises and industrial companies strive to improve their functional performance by identification of core competencies in order to utilize human resources and optimise the knowledge integration processes of the company. In addition, maintenance operations are one of the most important sections in industrial companies which consist of key personnel and also explicit and implicit knowledge resources...
High Performance Work Systems (HPWSs) as a new way of organizing work in general and of production work in particular provide an environment, where self-organized learning processes are enabled and fostered. In an extensive research project in two major Austrian manufacturing companies we currently investigate the applicability and the effects of HPWS including issues of learning and knowledge management...
Total quality management and knowledge management have a great influence on a company's strategic competence. Companies need a total quality management practice that views knowledge as a potential source of competitive advantage. Total quality management and knowledge management are both work processes and complement each other. This study examines a combination of total quality management and knowledge...
Enterprise information systems (EIS) are commonly adopted by large corporations rather than small ones because of the former's financial ability. However, in the Information Era, non-adoption is not an option for any firm size hence, the aim of this paper is to assess the adoption of EIS in small and medium enterprises (SMEs) in Malaysia. One thousand questionnaires were sent to the respondents that...
Lacking of effective customer knowledge management and knowledge management process optimization from business practice, corporate customer knowledge management strategy and information management system based on IT have not achieved expected performance. In order to further explore how customer knowledge management process influence customer knowledge management performance, and after having defined...
Customer knowledge acquirement ability is an important aspect of Customer knowledge management in nowadays companies. This paper aims to explore the influence mechanism of organizational learning on customer knowledge acquirement ability and to propose relative management strategy. Based on the analysis of organizational learning process and after having defined the evaluation dimensions, we have...
From recent decades, the phenomenon of globalization is affecting the business model of companies, evolving into a global market that seeks to reduce costs, increase productivity and competitive advantage. The companies engaged in software development are no strangers to this phenomenon, and also being adapted to develop the software in a distributed way at different development teams scattered around...
This paper reports on a research project that aimed to identify the different aspects of knowledge management (KM) in the software (SW) industry sector. The study employed an inductive qualitative approach based on a single case study of a successful SW development company in Taiwan. The company was selected as it is already explicitly using knowledge sharing (KS) through story telling in their practices...
In the tendency of financial internationalization and liberalization, how to improve the company's value has become the important subject on the development of the bank industry. To a company in the financial service industry that focuses its core value on intangible assets, non-financial factors that are related to the company market value are even more important than financial performance. This...
We developed a process-knowledge allocation model (PKA) of allocating company available knowledge on company new product development process (NPD) knowledge requirements. Our model is based on two optimization functions. We are searching for best alignment of employee knowledge structure on NPD process knowledge requirements. Second, we are splitting NPD process activities and measuring process structural...
In the knowledge economy, a firm's longevity and sustainability does not necessarily have to be always supported by a great financial performance. The intellectual capital has become a major corporate strategic asset to generate sustainable competitive advantage and superior financial performance. Mutual trust, in internal and external relationships, makes a positive contribution to the company's...
Customer knowledge that is co-created with the customer offers mutual perceived value for the company and its customer. Many papers discuss the benefits, the process, and the success factors of customer knowledge co-creation, but only a few that discuss the unitary system. This paper promotes measurement framework that could be used to measure and to improve the productivity of the of customer knowledge...
The purpose of this study is to investigate the intellectual capital reporting practice of companies listed under Ace Market of Bursa Malaysia. This study also evaluates the relationship of firms' characteristics such as firm size, type of industry, type of auditor and profitability with intellectual capital disclosure (ICD) levels. The extent of ICD was measured by using content analysis method....
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