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This paper explores the effect of management actions on social exchanges in outsourcing relationships. Social exchanges between individuals constitute relationship quality between client and vendor, which is an important factor of outsourcing success. Based on the interaction approach, we develop a framework for management actions entailing three dimensions: the exchange targeted, the organization...
Understanding user intentions and behaviors with regards to online cloud computing service applications will be helpful in predicting whether an application will be adopted by enterprises and guiding the improvement processes of providers. A wide range of criteria is used to assess the quality of cloud computing services. However, most of these criteria have interdependent or interactive characteristics,...
The paper mainly analyzes Chinese manufacturing worker's wage gap caused by technological progress effects of international trade in theoretical and empirical aspects. In the theoretical analysis, the technological progress effects(including demonstration effect, correlation effect and competitive effect) model has been established, the model shows that technological progress effects of international...
As China has undertaken service outsourcing, service outsourcing has a huge impact on its economy. The paper probes theoretically into the effects on China economy from the perspective of trade, industrial structure, employment and technology spillover. At the same time, the paper also verifies the assertion that outsourcing has contributed greatly to China economy through an empirical study, on whose...
Since the 1990s, a new round of global industrial restructuring represented by service outsourcing has been flourishing. Transnational companies have adjusted their market strategies from price competition to non-price competition which mainly falls into productive service. Therefore, China should take the opportunity of global industrial restructuring and take effective measures to encourage and...
The paper attempts to understand the prevalence of outsourcing among entrepreneurs in small and medium sized enterprises (SMEs) in Malaysia. Outsourcing is a convoluted process and can bring new development opportunity for the SMEs to quest for their competitiveness. A sample of ten SME entrepreneurs from Malaysia participated in this study. A series of interviews were conducted among these entrepreneurs...
The purpose of this study is to investigate the efficiency of the hierarchies embedded in the Japanese IT services industry. Especially, this paper focuses on the differences in efficiency between B2Bs and B2Cs. Empirical models used in the literature on the productivity paradox and outsourcing often have conflicting results. To mirror the reality of the industry, it is necessary to show results in...
In recent years, the usage of emerging technologies such as Grids, Clouds, data-smashups and crowd sourcing has become more widespread. This owes a lot to the continued growth of the Internet technology which has contributed to people becoming more comfortable about sharing information online, and using the Internet to communicate with others for both personal and professional purposes. The recent...
This paper presents a case study on the impact of development processes on the success of globally distributed software projects. The study compares agile (Scrum, XP, etc.) vs.\ structured (RUP, waterfall) processes to determine if the choice of process impacts: the overall success and economic savings of distributed projects; the importance customers attribute to projects; the motivation of the development...
This paper introduces basic concepts of school-enterprise cooperation and the training of ODC talents, proposes five strategies (Including building a joint laboratory, optimizing talent training curricula, entrusting projects, working out a professional master training program and building an industrial talent training alliance) based on the practical exploration of higher schools to deal with such...
Augmenting products with services is a key way manufacturers have of pursuing differentiation in today's competitive market, especially in China, an economy in transition. This paper adopts a comprehensive perspective on service in manufacturers by examining the antecedents and the consequences related to a service orientation strategy, as well as the contingency variables with its implementation...
The application of the Cloud Computing and Cluster Computing paradigms are becoming increasingly important in the industrial data processing. But, when is it useful for a company to handle the own projects on Cloud or Cluster Computing and to decide for outsourcing or not their data-processing projects? In this paper, the paradigms “Cloud Computing” and “Cluster Computing” are initially introduced,...
Outsourcing offers wide range of benefits to organization such as cost reduction, better access to superior quality, flexible in responding to market change, opportunity to focus on core competences and facilitate the development of product diversification. Facility management outsourcing can be an excellent way for large organizations to drive down operating costs, give more focus on the core mission...
This paper aim to identify and understand the challenges that have to be faced by a small and medium offshore accounting outsourcing provider implementing knowledge management (KM). This study used interpretive in-depth single case study in order to understand the challenges and innovation in implementing the KM in company. Findings show that the middle manager plays an important role in managing...
Software companies need to develop high-quality products fast and with low cost. Development activities are typically distributed in different places and involve multiple stakeholders in different countries. Testing is an important way to ensure product quality but it is costly and takes ample time and resources. Sourcing testing services from specialized service providers is often the most viable...
The aim of the authors' research/article will attempt to define the knowledge management role of customer-supplier relationship with particular emphasis on IT knowledge outsourcing. The next aim it will be the verification of the following search hypotheses: • In the classical outsourcing contract, there is none critical knowledge transfer (this is not the aim of an outsourcing project); • Outsourcing...
Increasingly, organizations establish off shore captive centers to exploit the large IT labor pool and to retain proprietary knowledge. However, a key management issue facing these organizations is one of realizing value beyond economic cost advantages from its captive centers. To address this issue, we adaptedVenkaraman's value center concept and the global subsidiary evolution model to this context...
Selecting IT service providers in information systems outsourcing involves both qualitative and quantitative evaluations. This paper proposes an integrated multi-criteria decision-making (MCDM) framework to effectively handle uncertainty and subjectivity in the vendor selection process. The proposed methods apply fuzzy logic approach to integrate qualitative survey data into traditional multi-criteria...
Many international corporations are adopting multisourcing strategies. Multisourcing is defined as the blending of services from multiple company-internal and external suppliers. To date, performance measurement and governance-related aspects have been scarcely covered in the academic literature of IT outsourcing. With this study, we intend to broaden understanding of how business groups utilize governance...
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