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Based on the characteristics of the customer satisfaction of Service-oriented small and medium enterprises, this paper is to analyze its decision, build its decision model, put forward the principle of evaluation, assume the evaluation index system, explore the feasibility of carrying through fuzzy synthesis evaluation, establish the mathematics models for fuzzy synthesis evaluating the customer satisfaction...
This paper reports on a study which evaluates electronic commerce service quality based on the dynamic fuzzy sets by improving the SERVPERF model. At first, this paper reviews literature on SERVQUAL, SERVPERF and some other electronic service quality evaluation model, then puts up with a dynamic multi-layer fuzzy evaluation method, and uses this method to improve the traditional SERVPERF framework...
Teaching-Aided Website (TAW) is a complex social technical system. As a result, the evaluation on TAW's service quality (SQ) is a complicated social process. The paper analyzes the characteristics of college TAW. Then it designs the evaluation index system and approach for measuring the Website's SQ. AT last, it gives the process and result of the case study on a college TAW. The data indicate that...
This practical experience report consequently aiming at service quality of call center, and concluded the evaluation criteria of service quality valued by customer through applying PZB model, followed by a calculation of importance degree of each criterion through AHP method, in order to obtain indexes for evaluating service quality, as an objective and standardized reference for call center in designing...
With the rapid development of electronic commerce, logistics distribution which restricts the development of electronic commerce draws great attention from company and society. In the logistics distribution system, services quality of logistics distribution center in improving the service of logistics management enterprise, reducing costs and enhancing core competitiveness, plays an important role...
As the development of Service-Oriented Computing (SOC), more and more functional similar services are deployed over the Internet. Nowadays, service selection becomes a crucial issue to make SOC more applicable. Troublesome service will affect the whole SOC application which invokes the service. Therefore, when choosing services, not only the functional attributes but also the Quality of Service (QoS)...
The satellite digital multimedia broadcasting (S-DMB) service has been launched and can provide high quality audio, video, and data broadcasting services to the handheld mobile receivers via the geostationary satellite. To cope with the interference caused by the multi-path fading, the current S-DMB system utilizes half of the Walsh codes. To make full use of channel resources in the S-DMB system,...
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